Warranty & Product Care
Monarchic® Warranty & Product Care
We stand behind the quality and craftsmanship of every Monarchic® timepiece. If you experience any manufacturing issues within the warranty period, we are here to assist you with professionalism and care.
For quick answers, visit our FAQ.
1-Year Limited Warranty
Your Monarchic® watch is protected by a 1-year limited warranty from the date of delivery.
This warranty covers:
- Internal mechanical or movement defects
- Manufacturing or production faults
- Crown or stem malfunction due to craftsmanship
- Hands or indices detaching due to manufacturer erro
Warranty Does Not Cover
The warranty does not apply to damage caused by:
- Water and tear, scratches, or abrasions
- Water damage from misuse or submersion (if not water-rated)
- Accidental damage, drops, impacts, or improper handling
- Misuse, tampering, or unauthorized repairs
- Battery depletion
- Strap wear (leather, mesh, silicone, metal finish aging)
- Damage resulting from failure to follow care instructions
- Changes in appearance from regular wear
Monarchic® watches should not be exposed to chemical substances such as perfume, cosmetics and cleaning products.
Watches must remain in original unaltered condition for warranty approval.
For standard returns and refunds, please visit our Returns & Refunds Policy.
Water Resistance Guidelines
Most Monarchic® watches are designed for everyday lifestyle wear, not aquatic sports.
Standard Water Resistance: 3 ATM (30m)
Suitable for:
- Hand washing
- Light splashes
Not suitable for:
- Showering
- Swimming
- Submersion
- Steam room or saunas
Important
Water damage due to misuse is not covered under warranty.
Proof & Inspection Requirement
To initiate a warranty claim, you will be asked to provide:
- Photos of the watch (front + back)
- A short video showing the issue
- Visible proof the issue is manufacturing-related
- Order number / proof of purchase
If necessary, Monarchic® may request the watch be returned for inspection before final approval.
Warranty Resolution Options
If your warranty claim is approved, Monarchic® may:
- Repair the watch
- Replace it with the same or comparable model
- Issue store credit (if replacement is unavailable)
Refunds are not guaranteed under warranty coverage and are considered case-by-case.
How to Submit a Warranty Request
Email us at support@themonarchic.com with:
- Full name
- Order number
- Description of the issue
- Photos + short video
Our support team will review your request and respond within 2-4 business days.
For shipping details and delivery timelines, please visit our Shipping Information page.
Product Care Maintenance
Proper care ensures your Monarchic® watch stays beautiful for years.
Daily Care
- Wipe gently with a soft microfiber cloth
- Avoid contact with perfume, oils, alcohol and lotions
- Remove before heavy activity or impact risk
Water & Moisture
- Do not submerge unless specified as water-resistant
- Avoid hot water, steam rooms, and shower exposure
- Dry immediately if moisture contact occurs
Strap Care
Leather: avoid moisture; store flat Mesh/Metal: wipe after wear to prevent dulling Silicone: rinse lightly with water & dry thoroughly
Storage
- Store separately to avoid scratches
- Keep away from direct sunlight and high humidity
- Best stored in original Monarchic® box
Battery
Battery lifespan varies by usage - replacement is a maintenance responsibility, not a warranty defect.
Precautions
- Avoid placing your watch on a loud speaker or refrigerator. These machines create magnetic fields that may damage your watch.
- Avoid subjecting your watch to shocks or vibrations.
A tightly worn strap may wear out faster. We recommend wearing your watch with a slightly loose strap.
Setting the Time
Monarchic® watches have petite crowns and require delicate handling.
Square crowns should be rotated and brought to position where the corner of the crown is sticking out for easy grip.
- Pull out the crown until you hear a click.
- Turn the crown until you reach the correct time.
- Push the crown back to the default position.
The Strap
Securing a Mesh Strap
*Place the hook over the pin, snap the flat clasp closed, then close the security clasp.*
Adjusting a Mesh Strap
We highly recommend taking your watch to a jeweler to adjust the strap, especially watches with link bracelets. Monarchic® warranty does not cover damaged straps in case of wrong handling.
- Position a small flathead screwdriver or other adjustment tool in the opening on the clasp. Lift the bar in the direction facing away from the straight pin.
- Shift the adjustable buckle to the desired position. Clasp must be placed in one of the indentations on the back of the strap.
- Press the open clasp back to the original position.
*Pressing the adjustment tool against the straight pin may bend or break the pin.*
Adjusting a Link Strap
- Using a small narrow tool, insert the tip into one of the holes on side of the strap and push down. Arrows on the strap indicate the direction the tool should be inserted. Grasp the pin on the other side and pull out.
- In order to remove one link, two pins must be removed. If removing more than one link, remove an equal number of links from both sides of the strap to maintain the symmetry.
- After removing the necessary number of links, push the remaining links back into place using a small hammer, this time in the opposite direction of the arrows.
International Warranty
Warranty claims apply globally; however:
- Customer pay return shipping for non-defective service requests
- Customs/duties are not covered by Monarchic®
- Warranty decisions require photo/video inspection first
Questions or Support
Support Hours: Monday-Friday: 9:00 AM - 4:00 PM EST